In our environment, we have made a Thinapp for users to access the Kronos time system with an older version of Java integrated. We have two Kronos webservers load balanced. Whenever the users access the kronos site natively, with the correct version of Java installed, everything works fine. Whenever the users access the Kronos site via the Thinapp I created, they randomly get errors about not being able to retrieve data.
Our Kronos analyst stated that the issue is with the session cookies. At some point the session cookie is being lost or not read correctly. Whenever the user is authenticated on one webserver, it works fine. But as soon as the other webserver tries to work with it, it doesn't recognize the user and errors out.
I am trying to figure out what setting may be causing an issue with the session cookies, but I have been unsuccessful so far. I have tried Merged and Full isolation modes under the %appdata% folder (Where I believe session cookies are stored. Is there a slim chance someone else has seen a similar issue, or is more knowledgeable on what may be going on? Any help would be greatly appreciated.
Thank you!