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FireFox + Java RTE: Getting Errors

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Hello!

 

I'm new to VMware ThinApp and currently working on a FireFox + Java RTE package.

After delivering the package to the end-users I've received feedback on two different errors:

 

1. firefox (002).jpg

 

2. firefox2.jpg

 

The users have told me that these errors keep reoccuring - especially after a period of being inactive (e.g. coming back from lunch while keeping FF running).

After the error #1 the users would have to delete the local app data files of the virtualised appliaction in order to get it running again. According to the users there is no pattern or action to provoke these errors.

 

Software Version (OS: Win7 x64 Ent):

VMware ThinApp 5.2.0-18454

Java Runtime Engine 1.8.0_101-b13

FireFox 48.02

 

Installation Routine:

Both applications are a default installation with one exception; Updates are being disabled.

Firstly FireFox and secondly Java RTE.

 

Capture Routine:

Entry Points: firefox.exe

Groups: Everyone
Isolation: Restricted write acces (WriteCopy isolation mode)

Package Settings: Use seperate .DAT file

Package.ini: No changes

 

I'm thankful for any help!

 

Kind regards

Lukas


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