We’re running a vCenter Server 4.1 environment with Windows XP SP3 linked clones. By default our users are not administrators on their virtual desktop. We’ve created a ThinApp version of Adobe Acrobat X Professional with a volume license key.
When the ThinApp is run it returns the license error number: 213.22
However if we make the user an administrator on the virtual desktop then it works fine. I’ve compared the log files for users with and without administrator privileges and the differences are as follows...
User With Administrator Privileges:
2011-12-21 08:31:34 [2972] SLCoreService: Found client mkey
2011-12-21 08:31:34 [2972] SLCoreService: Loading license references
2011-12-21 08:31:34 [2972] SLCoreService: Found 0 license file(s)
2011-12-21 08:31:34 [2972] SLCoreService: License store synchronization took 1733.1 ms and succeed
2011-12-21 08:31:34 [2972] SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired
2011-12-21 08:31:34 [2972] SLCoreService: Adding a new license file
2011-12-21 08:31:34 [2972] SLCoreService: Loading serialization grace SLR took 104.8 ms and succeed
2011-12-21 08:31:34 [2972] SLCoreService: Updating license file
2011-12-21 08:31:34 [2972] SLCoreService: Loading license from product config succeed
2011-12-21 08:31:34 [2972] SLCoreService: Query license: type = 2, duration = permanent, remaining = permanent
2011-12-21 08:31:34 [2972] SLCoreService: Updating license file
User Without Administrator Privileges:
2011-12-21 08:51:00 [1432] SLCoreService: Couldn't reset perms on license file
2011-12-21 08:51:00 [1432] SLCoreService: Couldn't update the perms on the machine key
2011-12-21 08:51:00 [1432] SLCoreService: Could not load machine key
2011-12-21 08:51:00 [1432] SLCoreService: License store synchronization took 916.0 ms and return "License Store Access Failure: File/directory permissions cannot be updated (213:22)"
2011-12-21 08:51:00 [1432] ALM: _time_: (func: ALM_License_SilentValidate, duration: 1.047 sec)
2011-12-21 08:51:00 [1432] ALM: _info_: ALM_License_SilentValidate return license status: Invalid and error: 213 : 22
2011-12-21 08:51:00 [1432] ALMService: ERROR: License_Check error 213:22. (Errno = 2)
2011-12-21 08:51:00 [1432] AMT: Deactivation or denial grace expiration of serial [970780619580968654114973]
2011-12-21 08:51:00 [1432] AMT: Application licensing status has changed to unlicensed
2011-12-21 08:51:00 [1432] AMT: ERROR: ALM failed to initialize and read trusted storage, hence no license
2011-12-21 08:51:00 [1432] AMT: Calling AUM API to create scheduler entry to be used by updater
I’ve followed the steps in the following Adobe knowledge base article: http://kb2.adobe.com/cps/896/cpsid_89617.html and confirmed that the ThinApp is allowing the user read/write access to the necessary directories regardless of whether they're an administrator.
Has anyone else been able to create a ThinApp of Adobe Acrobat X Pro? Any thoughts on what else we could try?
Any help would be greatly appreciated.
Thank you.